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Industry Case Studies and
Digital Solutions from 2018-19
IT-Driven Business Transformation to deliver superior services and products to its end customers by moving away from traditional insurance platform and leveraging on big data, online distribution, cloud technology, advance pricing algorithm, and smartphone application.
New Customer Channel Implementation to disrupt the company from within in order to empower the company to deliver the customer with whatever is asked for in a swift manner.
Energy & Utility
Improving Customer Experience Architecture by providing faster and reliable onsite water meter reading and billing, disconnection, and reconnection services.
How to manage mission critical systems that have end of life vendor options and some simply having no further support available.
Modernize Consumer Experience by offering a seamless Omni-channel & real-time access to consumers’ profile, loyalty program, membership status and historical transactional and non-transactional (digital) interactions.
How to manage existing systems that are characterised by differing states of technical currency, a large amount of technical debt, complexity and tightly coupled integration, with complex and high-cost operational support and change management.
Managing various external and internal factors (such as tighter regulatory scrutiny of costs, Choice, Critical Infrastructure licence requirements to ensure standardization of processes and common Governance Frameworks for Data, Integration, Mobility, Reporting
Implementing one of the largest transformation portfolios in the Supply Chain industry globally to deliver against cost targets. To baseline the IT landscape, reduce costs, support growth, improve outcomes/experiences for customers and build the right capabilities for today